Article ID: EMAIL0308A

If you suspect that e-mail is not being delivered, to you, it is a strong indication that our Spam filter
has found a problem with the origins or format of the e-mail.  We will attempt to find out the reason
if you, our customer works with us. The steps you need to take below.

• Send an e-mail to our support staff  with the Subject " Dropped e-mail "
  and the original senders e-mail address eg. joedow@aol.com
  
• Get the sender to send an e-mail to these 2 e-mail address 
  ardencomputers@email.com
  info@ardennet.com
  with Subject " Dropped e-mail "
  with Text " Test for abcde@ardennet.com for Joe Dow (name of recipient) "
  where abcd@ardennet.com is the e-mail address of recipient

After out investigation, we will respond to your query.

Some of the test that are involved use:

www.dsbl.org
spam cop
DNS Black lists
no abuse
no postmaster
no reverse DNS